✓
Answer incoming calls
Handle calls when your team is busy, unavailable or outside normal hours.
AI Receptionist by SoftNest
Your calls answered. Your customers helped.
SoftNest AI Receptionist answers incoming calls, handles routine questions, collects the right information, and can manage connected appointment workflows around the clock.
24/7
Call handling
Real actions
Not just messages
Your rules
Configured to your workflow
Real conversations. Real business results.
9:41
Sophie
AI Receptionist
00:24
Mute
End
Keypad
Appointment booked!
Tue, 12 Nov · 10:00 AM
A new appointment has been added to the connected calendar.
“Good afternoon, thanks for calling. How can I help you today?”
Connected workflow
Availability checked · Appointment ready to book
The everyday problem
Your customers still call. Your team cannot always answer.
Reception is already busy
A caller arrives while your team is helping someone else.
Customers call after hours
A booking or simple question should not always have to wait until tomorrow.
Routine calls interrupt real work
Opening hours, availability and appointment questions repeat throughout the day.
Voicemail loses context
Your team gets a message instead of structured information and a completed next step.
Meet Sophie
An AI receptionist built around your business
Sophie can be configured with your services, opening hours, staff, appointment types, availability rules, common questions and business policies.
✓
Answer common questions
Use your business knowledge to respond to routine questions consistently.
✓
Identify customers
Collect or confirm the information needed to continue the right workflow.
✓
Check availability
Offer suitable appointment times when a scheduling workflow is connected.
✓
Book appointments
Create appointments through the configured calendar or booking workflow.
✓
Reschedule or cancel
Help existing customers change plans according to the rules you define.
✓
Collect useful information
Capture structured details instead of an unclear voicemail.
✓
Escalate when needed
Follow the human handoff or follow-up process you define.
✓
Support multiple languages
Configure and test language behaviour for the customers you serve.
A real conversation
From a phone call to a useful outcome
The exact conversation is configured around your business rules. The goal is to understand the request and move the caller through the right workflow.
Caller
I'd like to make an appointment next Monday morning.
Sophie
Of course. May I have your name?
Caller
Kamran Butt.
Sophie
Thank you. I have availability at 9:30 and 10:00. Which works better?
Caller
10:00.
Sophie
Great. Your appointment has been arranged for Monday at 10:00.
How it works
Built around the workflow behind the conversation
SoftNest is most useful when the receptionist can move from understanding a request to taking the next approved action.
01
Learn
Configure services, FAQs, staff and business rules.
02
Connect
Connect the phone, calendar or workflow components needed.
03
Test
Run realistic and edge-case conversations before launch.
04
Go live
Route calls according to the setup you choose.
05
Improve
Review conversations and refine the workflow over time.
Where it fits
Built for businesses where calls matter
Dental clinics
Help patients without adding more repetitive reception work.
Handle appointment questions, availability, changes and common practice enquiries.
Explore dental use cases →
Salons & Beauty
Stay available while your team stays with the client in front of them.
Answer service questions, collect booking requests and manage connected workflows.
Explore salon use cases →
Integrations
Works with the workflow behind your business
SoftNest can connect Sophie with relevant calendars and automation workflows depending on your setup. Our current appointment workflows can work with Google Calendar to check availability and manage bookings.
Human handoff
AI where it helps. People where they matter.
The goal is to reduce predictable phone work so your team can focus on customers who need their time, judgement and personal attention.
Frequently asked questions
What businesses usually ask first
Can I use my existing phone number?
In many setups, your existing phone workflow can be routed or forwarded to the AI receptionist. The exact setup depends on your telephone provider.
Can Sophie book appointments?
Yes, when the appropriate booking or calendar workflow has been connected and enabled.
Can she reschedule or cancel appointments?
Yes. These workflows can be configured where the required scheduling connection is available.
What happens if Sophie cannot answer something?
You decide what should happen. Sophie can collect information for follow-up or use the escalation process you configure.
Can we control what the receptionist is allowed to do?
Yes. You decide which information, tools and actions are available to the receptionist.
Can it speak more than one language?
Yes. Our current Sophie workflows include Dutch and English, and language behaviour is configured and tested.
Does it replace our receptionist?
That is not how we recommend using it. It works best as additional reception capacity for predictable calls and routine work.
How long does setup take?
That depends on the complexity of your workflow. We first understand what needs to happen during a call and then define the setup required.
See it in action
See Sophie handle the kind of calls your business receives every day.
Tell us how your calls are handled today and we can show you what a SoftNest receptionist workflow could look like for your business.