Stay available on the phone while your team stays with the client.
SoftNest can handle routine salon calls, answer common service questions, collect booking details, and support connected appointment workflows when your team cannot stop to answer.
The phone usually rings when someone is already with a client.
Stylists and therapists should not have to choose between the person in front of them and the person calling. SoftNest gives routine enquiries a useful first response.
Service questions
Answer approved questions about treatments, opening hours and general information.
Booking requests
Collect the service, preferred time and relevant details for the booking workflow.
Availability
Where a scheduling workflow is connected, help the caller find suitable times.
Changes & cancellations
Support configured appointment changes without interrupting staff.
Different treatments need different questions.
Your receptionist can be configured around your service names, durations, team members, opening hours and the questions you need answered before a request moves forward.
Booking depends on the systems you connect.
Where a live scheduling connection is available, Sophie can support appointment actions. Otherwise, she can collect a structured booking request for your team instead of pretending an appointment has been confirmed.
A customer should still get a useful next step after you close.
Instead of reaching only voicemail, callers can get approved information, explain what they need, and leave the details your team actually needs for follow-up.
Show us the calls your salon gets every day.
We can demonstrate how an AI receptionist could answer routine questions and support your booking process without taking your team away from clients.
Book a Demo