Help patients on the phone without adding more pressure to reception.
SoftNest gives dental practices an AI receptionist that can answer routine questions and support connected appointment workflows while your team focuses on patients in the clinic.
Reception is busiest when patients need you most.
Phone calls compete with patients at the desk, clinical questions, administration and appointment changes. An AI receptionist adds capacity for predictable conversations without pretending every situation should be automated.
New appointment requests
Collect the right details and, where connected, offer suitable appointment times.
Rescheduling
Help existing patients find another available time according to your rules.
Cancellations
Handle configured cancellation flows without making every caller wait for reception.
Practice questions
Answer routine questions about opening hours, location and other approved information.
From patient request to confirmed next step.
The receptionist follows your configured workflow rather than improvising clinical or business rules.
Your dentists, appointment types and availability rules.
SoftNest can be configured with practice-specific information such as dentists, appointment types, booking rules, business hours and FAQs. Connected workflows can use calendars to check availability and manage approved appointment actions.
Routine calls handled. Complex situations left to people.
Clinical advice, unusual requests and situations outside the configured workflow should follow the escalation process your practice defines.
Hear Sophie handle a realistic dental appointment call.
We can walk through booking, availability, rescheduling and cancellation scenarios based on the way your practice works.
Book a Dental Demo